Retail

Build Profitability with a Stronger Workforce

When it comes to increasing sales and customer satisfaction, your people are your competitive advantage — your human connection to customers and the driving force behind day-to-day operations of your enterprise.

Yet increasingly complex products are challenging sales staff, and work-force turnover is affecting sales results. Meanwhile, inventory shrinkage and increasing wages are reducing margins. In fact, the retail industry loses over $46 billion annually* to inventory shrinkage, while a 10 percent increase in the minimum wage can mean up to 1.1 percent decline in retail employment**.

The potential to reclaim profits while reducing risks is pivotal. Targeted, strategic retail training – whether on-boarding new hires or taking managers to the next level – can take lackluster sales to exemplary profits. Training can improve employee retention while decreasing inventory shrinkage. You need a partner who can deliver consistent, top-quality training across your business locations while tying your investment to measurable performance results. Click here to learn why industry leader "Walgreens" trusts NIIT to address its retail challenges, including how to quickly train and gain productivity from the employees with the highest turnover – the front-line employees.

Partner with a Leader in Retail Learning

Only a partner with vast industry-insider experience can understand your challenges and offer reliable yet cost-optimized training to ensure employee and management performance enhancements in the most time-conservative manner.

NIIT, a leader in learning solutions with expertise in the retail industry, helps your people become a positive factor in your continued growth and profitability. With the added strengths and insights of our subsidiaries, CognitiveArts and ElementK, two of the premiere learning organizations in the world, we deliver the experience-based learning solutions with advanced result reporting and metrics, so you see true ROI.

Our programs focus on operations, finance, communication and problem-solving skills, as well as ensure employees are aware and can apply compliance policies to their daily jobs, so you avoid costly fines and lawsuits. We also offer “Rapid Design Libraries,” a set of pre-built retail interactions which we can tailor to your specific needs for more rapid and economical access to our high-impact training.

Services for Retail Companies include:

GAPS Analysis
Critical Mistakes Analysis
Partner On-Boarding Services
Training for: Customer Service, IT Help Desk, On-Boarding and Refresher
Floor Support
Bridge Programs

Read our case studies: Sears, Walgreens and Dollar General.

*Ernst & Young's Study of Retail Loss Prevention, May 2003

**The Effect of Minimum Wage Increases on Retail and Small Business Employment, by Joseph J. Sabia, University of Georgia, May 2006, Employment Policies Institute