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Pivotal Job Role Curriculum Analysis & Design Engagement
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PRACTICE "PARETO" TO PRODUCE PROGRESS |
Does your organization have a few job roles where dramatic improvements in performance can drive dramatic improvements in business results? We have found that most do. Most organizations have a few Pivotal Job Roles where improvements in performance are both possible to achieve and important.
At NIIT we have a unique approach to helping organizations realize significant business benefits by focusing their investments in human performance on such job roles. This approach enables us to systematically identify where such investments will yield results.
Pivotal Job Role Analysis is a structured method for applying the Pareto Principle (aka the “80/20 Rule”) to human performance. Wherever they are found, pivotal job roles share two features: a) performance is critical to results; and b) performance varies widely indicating that substantial improvement is possible.
Starting at the level as high as that of the corporation itself, we drill down through business units, functions, and roles, all the way to specific tasks, and even down to the level of specific “critical mistakes” made in performing those tasks. At each level, we identify the areas of highest opportunity, then drill deeper into those. By rigorously following this process, we achieve precision and clarity in aligning human performance solutions to high-priority business needs.
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| Through this process we produce four primary deliverables: |
- The Business Analysis provides overall guidance for the solution and captures how its success will be measured.
- The Performance Analysis identifies the key performance issues and critical mistakes that the solution should target. These are organized around a task model of the job.
- The Solution Design identifies a set of performance stages that new employees will progress through as they develop. It identifies specific performance goals for each stage and specifies the training, performance support, communications, and interventions that we have identified to enable employees to meet those performance goals.
- The Implementation Plan captures how to develop and implement the solution, how to evaluate its success, and how to continually improve it over time.
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HewittEnabling effective customer interaction skills AllstateThis award-winning project enabled Allstate to implement auto quoting changes across 39 states. |
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